Institutional Guidelines For Students' Grievance Redressal

The goal of the Grievance and Redressal Cell is to create and uphold a climate that is favourable and impartial for all parties involved. It handles complaints and concerns filed by anyone regarding the institution's operations, especially those made by students. The Cell uses a fair approach to guarantee that the issues are resolved effectively. By initiating and adhering to the grievance procedure in compliance with the College's rules and regulations, the Grievance and Redressal Cell allows students to voice their complaints. The cell convenes on a regular basis, assesses the type and trend of complaints, and resolves them appropriately.

Objectives

1.     To create an organisational structure to address student and other stakeholder complaints.

2.     To provide a fair and unbiased resolution of the stakeholders' complaints

3.     To look into the cause of the discontent.

4.     To educate the pupils about their obligations.

Functions of the Grievance and Redressal Cell

1.     Offers details on the goals and methods of functioning of the Cell via the prospectus and website.

2.     Explains to students how to file complaints through the orientation programs.

3.     Recognises and evaluates the complaints.

4.     Uses the decision-making process to find a solution.

5.      Documents the complaints and their resolution.

6.     The methods explained in the Handbook, which is sent to every student at the start of each school year, as well as in the Value Education courses taught by the class-in-charge instructors.

Procedures

1.     The Grievance and Redressal Cell shall receive and redress the grievances of the following issues:

§  Academic issues pertaining to teaching, learning and evaluation activities.

§  Student-teacher, student-student grievances

§  Grievances related to library and IT services.

§  Grievances related to sports, cultural

§  Grievances related to behavior of stakeholders

§  Any other grievance connected with the Institution.

2.     Depending on the type of grievance, it will be addressed. Suggestion boxes are available on every floor of the building to receive grievances.

3.     When the issue can be resolved, department-level counselling is provided.

4.     Academic and internal evaluation grievances must be addressed at the individual, faculty, HOD, and principal levels.

5.     Written and signed applications are required to address any further grievances that need to be reviewed.

6.     The Redressal Committee will assess the complaint and invite both parties to a discussion as soon as it receives the application. The principal is informed of the discussion's conclusion so that additional action can be taken.

Redressal of Grievances

Warning letters, memos, and reformation remedies are used to address the complaints as soon as possible. Priority is assigned based on how urgent the issue is. The aggrieved party is always made aware of the actions taken. To make sure that the identical issue doesn't recur, checks are added to the system. The relevant committees will handle any complaints pertaining to harassment and ragging of women in accordance with the established protocols.